Why Our Salesforce Consulting Makes Sense
Outcome-Driven, Not Tool-Driven
You don’t need more features—you need results. We map business goals to architecture and automation that your team will actually use.
Cost-Efficient Expertise
Local rates are often inflated. Freelancers are unreliable for continuity. Our model gives you certified architects and engineers with predictable cost and accountable delivery.
Speed Without Technical Debt
We ship iteratively—clean data models, scalable automation, and extensible components—so you move fast without repainting later.
What We Implement (and Perfect)
Sales Cloud
Lead-to-cash, territory design, CPQ alignment, forecasting, and executive dashboards.
Service Cloud
Case management, knowledge base, omnichannel routing, SLAs/entitlements, and chatbot deflection where it truly saves cost.
Marketing Cloud
Journeys tied to lifecycle and revenue, first‑party data strategy, multi-channel orchestration (email, SMS, ads), and attribution that business trusts.
Analytics Cloud (CRM Analytics)
Actionable analytics on top of real data, not vanity charts. Sales, service, and finance views with drill-down and security by role.
Experience Cloud (Customer/Partner/Company Communities)
Self‑service portals, partner enablement, secure document/data exchange, and process visibility for customers and resellers.
Existing Capabilities & APIs We Leverage
Salesforce ships with a mature stack—Apex, Lightning Web Components, Flows, REST/SOAP APIs, Platform Events, External Services, and AppExchange. We design around what already works in the ecosystem, integrate where needed (ERP, billing, data warehouses), and keep your org maintainable.
Proven Results
Case Study 1: SMB Sales Cloud Rebuild (B2B SaaS)
A growing SaaS vendor was drowning in custom fields and broken automations. We rebuilt lead management, simplified objects, and deployed clean Flows with guardrails.
Outcome: 28% faster SDR response, forecasting accuracy up by 35%, and a pipeline view leadership finally trusted.
Case Study 2: Service Cloud + Knowledge for E‑Commerce
Support was split across email and chat, with zero deflection and poor SLA control. We implemented omnichannel routing, entitlements, and a knowledge base tied to contact reasons.
Outcome: First‑contact resolution +22%, SLA breaches down 40%, and a measurable drop in cost per ticket.
Let’s Make Salesforce Pay Off
Whether you need a focused Sales Cloud clean‑up or a multi‑cloud rollout, Success Craft brings the architecture discipline and delivery muscle to get it done—without enterprise bloat.
Tell us the outcome you want. We’ll design the shortest path to it.
Get in touch to
grow your business
Success Craft is a team of more than 140+ Salesforce developers,
Technical Architects and QA Engineers who delivered 300+ successful
Salesforce projects.
Location
Wałowa 40/89Gdansk, 80-858
Poland