Why It Matters
If your service team works in Freshdesk but sales and account managers live in Salesforce, customer experiences become fragmented. Integration creates a single source of truth.
Support Context Inside CRM
Link tickets directly to Leads, Contacts, Accounts, or Opportunities in Salesforce. Give sales full visibility into open issues, past resolutions, and customer sentiment.
Automated Workflows
Trigger Salesforce actions based on Freshdesk events—like creating follow-up tasks when tickets close or flagging high-priority accounts with unresolved issues.
Existing Solutions and APIs
Freshdesk offers REST APIs for tickets, contacts, conversations, SLA tracking, and more. Salesforce enables integration through Flow, Apex, and AppExchange packages.
Prebuilt connectors work for simple syncs but fall short for advanced use cases like custom field mapping, SLA-based triggers, or multi-brand setups.
Quick Deployment or Custom Logic? We Deliver Both
At Success Craft, we integrate Freshdesk and Salesforce to match your service and sales workflows—not force you into generic templates.
Need to sync Freshdesk tickets into Salesforce Cases with status updates? Done.
Want to route urgent issues to account managers in real time? Easy.
Require advanced SLA breach alerts inside Salesforce? We’ve built it.
From basic syncs to advanced cross-platform automation—we’ve got you covered.
Proven Results with Freshdesk and Salesforce
Case Study 1: E-Commerce Customer Service Sync
An online retailer needed a full view of customer support history in Salesforce. We linked Freshdesk tickets to Salesforce Contacts and automated follow-up for VIP customers.
Outcome: Improved upsell opportunities, faster resolution times, and higher customer satisfaction.
Case Study 2: SLA Monitoring for B2B SaaS
A SaaS provider wanted SLA breach alerts for strategic accounts. We integrated Freshdesk’s SLA data into Salesforce, triggering escalation workflows.
Outcome: SLA compliance increased by 30%, and churn risk for top accounts dropped.
Let’s Connect Support and Sales
Success Craft delivers Freshdesk + Salesforce integrations that close the gap between service and revenue. Your teams will have the insight, automation, and speed to turn tickets into loyalty. Let’s build it.
Get in touch to
grow your business
Success Craft is a team of more than 140+ Salesforce developers,
Technical Architects and QA Engineers who delivered 300+ successful
Salesforce projects.
Location
Wałowa 40/89Gdansk, 80-858
Poland